A free autism helpline and evidence-based information hub have launched as Australia begins the first national phase of its Thriving Kids programme for children aged eight and under.
Australia’s new Thriving Kids programme has moved into its first national phase, with the government using the opening weeks to direct parents and carers towards services designed to help children aged eight and under with developmental delays or low-to-moderate autism support needs. According to the Health Department, the scheme is being introduced gradually, with the full package of supports due to be in place before the national launch date of 1 January 2028.
The centrepiece of the opening phase is the Thriving Kids Autism Helpline, a free national service delivered by Amaze with Commonwealth funding of $24.4 million. Amaze said the helpline opened on 1 October 2026 and provides autism-specific information, advice and navigation support for parents, carers and kin of children aged 0 to 8. It operates from Monday to Friday, 8 am to 7 pm, and can be reached on 1300 654 789 or online. The service is also available through the National Relay Service for Deaf or hard-of-hearing families.
A second launch service is the Thriving Kids information and resource hub, run by the Raising Children Network with $9.7 million in federal funding. The hub is designed to give families practical, evidence-based guidance on child development and signs of developmental delay, with content aimed at making it easier for parents to know where to begin if they are unsure about a child’s progress. The network says the material covers early childhood development, including the first five years of life, and is intended as a starting point for families seeking reliable information.
For professionals and families alike, the government has stressed that the transition does not change NDIS access rules or eligibility criteria before 1 January 2028. Children with permanent and significant disability, or with high support needs, will continue to be supported under the NDIS. Over time, ministers say the programme will expand into peer support, parenting groups, facilitated playgroups and family services, while states and territories are expected to provide more specialised help such as occupational therapy, physiotherapy, speech therapy, psychological support and low-cost aids and equipment.
Disclaimer: This content is for informational purposes only and is not intended to be a substitute for professional medical judgment, advice, diagnosis, or treatment.
